Nox-Lumen MfgHelp and support
Where to look first
Quick index
| I need… | Go to |
|---|---|
| Positioning vs general chat LLMs | FAQ |
| Compliance (GDPR / PIPL / classified) | FAQ |
| Rough costs / quoting | FAQ · Contact |
| Incident escalations | Contact |
| Product tips | FAQ |
| Deployment topology | Deployment |
| Full API surface | API reference |
Support tiers
| Tier | Applies to | SLA | Channels |
|---|---|---|---|
| Community | SaaS trials / OSS eval | best effort | email / forums |
| Standard | Paid SaaS | ≤1 biz day | tickets + mail |
| Enterprise | Private deployments | ≤4 biz hours | dedicated chat + ticket + phone |
| Mission-critical | SLA-backed prod | ≤1 h for outages | 24×7 hotline |
Knowledge map
- Quick start
- User manual
- Core concepts
- Skills
- Industry solutions
- Integrations
- Deployment
- API reference
Feedback
We welcome fixes and ideas—especially incorrect or unclear docs, missing integrations/skills/industry stories, or workflow pain points.
Email info@nox-lumen.com or see Contact.